Here we have mentioned the terms and conditions both parties (Client and Logo Agency) must follow. Please read the information provided here carefully, it will give you a proper insight into how we work with our clients. Once you use the Logo agency’s website, it indicates your acceptance of the terms and conditions applied. We at Logo Agency agree to award all rights associated with ownership and usage of any material developed by us to the client upon completion of the project after receiving the final payment in full. However, during the time the payment is due, Logo Agency possesses the rights to the content created by us. This policy is according to the Copyright Laws of the United States of America (Title 17 U.S.C., et seq., and the Digital Copyright Act). Also, Logo Agency records all calls coming in and going out for legal, training, and quality assurance purposes.
All of our interactions will occur over the internet. At the time of order confirmation, an email will be sent which will be a confirmation of our acceptance of starting your project. The order will only be confirmed once the receipt of the completed order form and payment confirmation is given. Logo Agency will take approximately 24 to 48 hours in order to deliver samples. This also depends on the detailed specifications needed from the client regarding the project via email. Once we receive your reply, our time starts. The delivery dates of revisions on our projects are mentioned below.
• Logo – 24 hours
• Website Design – 24 hours
• Website Development – 24 – 48 hours
• Video Script – 48 hours
• Video Storyboard – 48 hours
• Video animation – 48 hours
When it comes to revisions, Logo Agency agrees to deliver revisions according to the chosen logo package. In our ultra-logo design package, we offer unlimited revisions. In the case of revisions, all interactions will take place over the internet. The client must submit revision requests via our online dashboard. In case a client wishes to pursue a different logo design from the first chosen one, this will require a second logo design purchase first. Our revision cycles only take a minimum of 2 business days to complete. However, this may vary as it depends on the complexity of the client's requested changes. During a revision process, clients must respond within 30 days. If no response is received from the client, the project will be assumed complete. Additionally, changes in the text of any logo in progress will require the client to pay an additional fee.
Once the project is complete, the final logo design kit will be given to you at your client center. It may be in a compressed ZIP format single file and you will need WinZip or WinRAR for it to be uncompressed. In case the Client is not able to receive our final Logo Design Kit, we assure to resend these files after receiving a request from the Client. These requests will be entertained for 20 days from the date of the first delivery of the final logo or until you have been issued your final CD (if applicable).
Logo Agency assumes no liability to customers for any loss of business or other damages, real or constructive, whatsoever. The buyer assumes the full risk of possible delays. The buyer assumes full responsibility for ensuring the compatibility of the provided Logo files with their own system. Please note, it will take 24 – 48 hours for Logo Agency to make a website live from the staging server to the live server/ client’s server (after complete approval from the client on the work done/ developed).
For future purposes, Logo Agency offers to keep records of your finalized and accepted design. The fee for lifetime backup is only $20,00.
In case the client requires any sort of additional artwork that is not included in their package, Logo Agency will provide a price list for the additional work. The additional work will only be done on the additional charges are paid by the client in full.
Logo Agency strives for customer satisfaction. If a client is unhappy with the design, the client has every right to request a refund of the initial payment but not for a deduction of $30,00 for service and processing. The refund process will take 6-14 business days after the client makes the refund request. The following are the instances where a refund will not be provided.
• If the client is unresponsive for more than 7 days.
• If any of our sample designs have been approved by the client which we created
• If work was commenced on one of your samples and included more than 1 alterations/revisions/ additional samples for you. This applies to the complete service and/or the package you have signed up for.
• If the brand's name changes during the designing process
• If a refund is requested based on a reason that doesn’t involve Logo Agency
• Once a revision request is made.
Before acquiring services, clients must do research on their company name and image to make sure that it is not already taken by another company. Logo Agency will not be held responsible for any legal action that may take place due to the client’s name and image issues.
Ownership (copyright and title) of the final artwork becomes the property of the Client, having unlimited, indefinite, and royalty-free use of the image upon project completion and receipt of full payment. Logo Agency retains the rights to display the artwork in the portfolio and advertising materials. All concepts, comprehensives, or other preliminary materials, which are not selected by the Client or are not included in the final delivery, remain the full property of Logo Agency. In the event that payment for any logo design is not made in accordance with the payment policies of Logo Agency, then all of the Client’s rights in and to the logo design created for it, including any trademark property will immediately revert back to Logo Agency.
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